Best Western Premier NYC Gateway Hotel

My wife and I stayed at Best Western Premier NYC Gateway Hotel in North Bergen, and the experience was excellent from arrival to checkout. The front desk team was professional, efficient, and courteous. Every request was handled quickly, and staff members were consistently friendly in person and on the phone. Our room was spotless and comfortable. The bed was supportive, the pillows were comfortable, and the linens were fresh. The bathroom was clean with everything in working order, and the in room amenities were exactly what we needed for a short stay. Noise levels were low, and we slept without interruption. Common areas were clean and well maintained. The lobby and hallways looked tidy throughout our visit. Elevators were quick, and the property felt secure. Parking was straightforward, and getting in and out was easy. Location worked well for us. It was simple to plan our day and get where we needed to go without hassle. The hotel delivered consistent quality, and the staff made sure we felt welcome the entire time. We left impressed and satisfied. Five stars for a clean property, attentive service, and a smooth stay. We will return and we recommend this hotel without hesitation.

I stayed at this hotel for 3 nights and had an excellent experience. The room was very clean, well maintained, and comfortable throughout my stay. Customer service was outstanding the staff was friendly, professional, and always willing to help. Another big plus is the location, which is very convenient and close to NYC, making it easy to get around and explore the city. Another great perk is that the hotel includes covered/overhead parking, which was very convenient. I would definitely stay here again and highly recommend it to anyone visiting the area.

Our room was extremely clean and spacious when we arrived. We loved that the hotel had a garage available especially during the winter with on and off snow throughout our stay. Our only issue was with the staff being occasionally dismissive/unhelpful. When we first checked in, we weren’t told what time breakfast began being served. The hotel also has breakfast menus scattered around different areas, particularly the elevator, that also don’t have a timeframe listed. On the first morning of our trip, we went down to the front desk at about 7am and asked when breakfast would be served. When we were told it began at 8am, which I personally believe is extremely late especially in such a high traffic/tourist area, we asked if they had any recommendations for local restaurants we could go to instead as we had plans and needed to leave shortly. The staff told us that because of the weather (it was currently snowing but the roads were plowed), they didn’t recommend we leave to go get food and recommended we wait until 8am for breakfast to be served (not an option for us). They also said “you could DoorDash but most people probably won’t deliver because of the weather”. They never gave us any recommendations as to where we could go, which felt frustrating as we didn’t want - or have the time - to wait an hour to eat. We ended up leaving to go to the local ferry and found a restaurant open by the port. Overall we had a great experience, we loved how close the hotel was to both port imperial and the Hoboken ferry port, and we had no issues at all the the hotel itself or our room

I had an awesome experience! The staff were super friendly and made me feel right at home. Big shoutout to Arianna and Alex for the great chats about the home, and to Sam for our fun talk about India. Also a special thanks to the chef who handled my vegetarian breakfast with such warmth and care, really appreciated that personal touch! The hotel was clean, comfortable, and in a convenient spot for getting into NYC. Would definitely stay here again. Thanks to the whole team for making my trip so enjoyable!

Our favorite hotel for Broadway Adventures. We register, pull into the gated, covered parking garage and our higher end accomodations await... at a value price. So easy to do NYC without the hassle. No parking worries, no back ups dropping off before or picking up your car after the show. Located west of the tunnel, You can leave the fare and the driving and parking to others. A quick Uber, cheap charter or bus to 42nd Street and more.

Great, sincere staff who made sure our stay was comfortable. The room was clean upon arrival and throughout our stay. They gave us clear directions to Times Square and even helped jump our car when the cold killed our battery after checkout. Above and beyond service.

I really enjoyed my stay at this hotel. It was very clean, quiet, and relaxing. The staff was extremely helpful, and the third-party shuttle affiliated with the hotel made getting into NYC very easy and convenient. I highly recommend this hotel for anyone who wants to be close to the city while still enjoying a peaceful environment.

The only thing is that they tested the fire alarm and scared me and my Mom half to death! They said when I got downstairs from the 6th floor using the stairs-that it was a test and it said that on the TV. However, it did not say “this is a test@ on the intercom in the room the alarm was going off on and the intercom in my room they said “please exit the building immediately, there is an emergency, use the stairwell, do not use the elevator” if the can program it to say that, can’t they program it to say “this is a test” or maybe call the rooms or notify folks that there will be a test alarm when they check them in and when!? The people downstairs when we got there, thought it was funny. Mind you, this is how I was woken up and I was a mess in my jammies, hair a mess and all. I was embarrassed! I always use Best Western, it’s not the fanciest, and be a little dated (this one is NICE) but it’s always CLEAN, BUG FREE, and people are usually very professional and friendly. Also, BREAKFAST SHOULD ALWAYS BE FREE-it doesn’t cost that much, you more than make up for it if you can say “All Best Western’s Nationwide offer Free Continental Breakfast”! That’s a selling point! I would have went elsewhere had I known! Thanks!